:root{--bg:#f4f7fb;--card:#fff;--text:#172033;--muted:#6d7890;--primary:#1769e0;--border:#e5e9f0;--success:#168a55;--danger:#c63b3b}*{box-sizing:border-box}body{margin:0;font-family:Inter,Arial,sans-serif;background:var(--bg);color:var(--text)}a{text-decoration:none;color:inherit}.top{height:64px;background:#0f1b2d;color:#fff;display:flex;align-items:center;justify-content:space-between;padding:0 24px}.brand{font-weight:800;font-size:20px}.wrap{max-width:1400px;margin:0 auto;padding:24px}.grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}.card{background:var(--card);border:1px solid var(--border);border-radius:14px;padding:18px;box-shadow:0 3px 14px rgba(20,35,60,.04)}.metric{font-size:30px;font-weight:800;margin-top:8px}.muted{color:var(--muted)}.btn{display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:10px;padding:10px 14px;background:var(--primary);color:#fff;font-weight:700;cursor:pointer}.btn.secondary{background:#eaf1fb;color:#1458bb}.btn.success{background:var(--success)}.btn.danger{background:var(--danger)}input,select,textarea{width:100%;padding:11px 12px;border:1px solid var(--border);border-radius:9px;background:#fff;font:inherit}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:12px}.nav{display:flex;gap:8px;flex-wrap:wrap}.nav a{padding:8px 10px;border-radius:8px;color:#cbd6e8}.nav a:hover{background:#1d2c43;color:#fff}.table{width:100%;border-collapse:collapse}.table th,.table td{padding:11px;border-bottom:1px solid var(--border);text-align:left}.badge{padding:5px 8px;border-radius:999px;background:#edf3fb;font-size:12px;font-weight:700}.login{max-width:420px;margin:10vh auto}.chat-layout{display:grid;grid-template-columns:280px 1fr 340px;gap:14px;min-height:70vh}.messages{height:520px;overflow:auto;background:#f8fafc;border-radius:12px;padding:14px}.bubble{max-width:78%;padding:10px 12px;border-radius:12px;margin:8px 0;white-space:pre-wrap}.bubble.CLIENTE{background:#fff;border:1px solid var(--border)}.bubble.IA,.bubble.ATENDENTE{background:#dfeeff;margin-left:auto}.list-item{padding:12px;border-bottom:1px solid var(--border)}.list-item:hover{background:#f5f8fc}.cart-line{display:flex;justify-content:space-between;gap:12px;padding:9px 0;border-bottom:1px dashed var(--border)}@media(max-width:900px){.grid{grid-template-columns:1fr 1fr}.chat-layout{grid-template-columns:1fr}.chat-layout>.card:first-child,.chat-layout>.card:last-child{min-height:auto}.form-row{grid-template-columns:1fr}}@media(max-width:560px){.wrap{padding:12px}.grid{grid-template-columns:1fr}.top{height:auto;align-items:flex-start;gap:12px;padding:14px;flex-direction:column}.nav{gap:3px}.login{margin:24px 12px}.messages{height:420px}}
.brand span{color:#65a8ff}.brand small{font-size:10px;margin-left:6px;background:#1769e0;padding:3px 6px;border-radius:99px}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:16px}.segment-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}.inline-form{display:flex;gap:10px}.inline-form select{max-width:420px}.notice{padding:12px 14px;border-radius:10px;margin:12px 0}.notice.success{background:#e9f8f0;color:#116b42}.kb{padding:14px 0;border-bottom:1px solid var(--border)}.kb .badge{margin-left:8px}.page-head{display:flex;align-items:center;justify-content:space-between;gap:16px}.table-wrap{overflow:auto}textarea{resize:vertical}@media(max-width:1000px){.segment-grid{grid-template-columns:1fr 1fr}}@media(max-width:700px){.grid2,.segment-grid{grid-template-columns:1fr}.inline-form{flex-direction:column}.nav{font-size:13px}}